Employee Assistance Programs: A Vital Support System in Trying Times

The COVID-19 pandemic has highlighted the importance of mental health for many individuals who have had to adapt to sudden changes in their work and personal lives, fear of illness and loss, and isolation. The mental health crisis continues even as the pandemic subsides. A recent study by the National Safety Council found that half of large employers have seen an increase in mental health-related absences and incidents, while a study by Ipsos reveals that mental health has become the top health concern among Americans, surpassing COVID-19.

Typical services offered by an EAP include mental health counseling, family and marital counseling, substance abuse services, smoking cessation programs, legal assistance, and more. A study by the University of Warwick found that satisfied workers are 12% more productive and provide better customer service, and employers with EAPs experience reduced absenteeism, fewer workplace accidents, and lower medical and workers' compensation costs.

EAPs also help managers to become more effective by developing skills in consulting with employees, managing workplace stress, maintaining drug-free workplaces, responding to crises, and promoting work-life balance. Employers have various options for setting up an EAP, such as running the program with their own staff or outsourcing to third-party providers. Providers should meet the standards set by the Employee Assistance Professionals Association.

In conclusion, employees are subject to various stressors such as day-to-day living, sudden illnesses or deaths, natural disasters, work, and more. An EAP can provide crucial support to employees and their families and help employers improve productivity, reduce absenteeism, and promote a positive work environment.